Our Quality Assurance Policy

Clear aid aims to deliver the highest quality First Aid and Medical training available today. We do this by having what we consider to be some of the best instructors in the business.

How do we validate this claim and what is your assurance that this is what you are getting?

Current Guidance

Our industry-leading instructors write the content of our courses according to the leading UK and international advisory bodies. These include:

  • International Liaison Committee On Resuscitation
  • Royal College of Surgeons of Edinburgh Faculty of Pre-Hospital Care
  • Joint Royal Colleges Ambulance Liaison Committee
  • National Institute for Health and Clinical Excellence
  • Health and Safety executive
  • St john’s national guidance

Our Instructors

To deliver the First Aid at Work course, a trainer must have the same qualification as the level they are teaching or higher, plus a recognised teaching qualification. This qualification can be an NVQ level 3 in education and teaching, PTTLS or a 'Train The Trainer' course, usually around five days long. All of our instructors have a medical background. Our two main trainers are qualified as 'advanced trauma practitioners'. Their 'real life' experiences have seen them make good use of the skills they teach regularly.

When we use other trainers:

We only work with trainers who have credible skills and experience:

  • Trainers are either currently practising in their areas of delivery or have vast and recent hands-on experience. Our trainers do not teach by reading from a PowerPoint only. We ensure they do lots of practical work and prepare you for the real world.
  • Trainers are qualified to a minimum level that is above the course levels we allow them to teach.
  • Our instructors are trained to make the course understandable, fun, interesting and worthwhile for everyone involved. They will make sure that before you leave the room, you are extremely confident, competent, and know how to maintain your newfound skills.

Proven Educational Process

We have developed our own unique training methods, which have proven very effective. As a result, we receive great feedback, with our candidates gaining the vital skills they need in a comfortable learning environment.

Each course we deliver is tailored to our teaching style and accredited accordingly.

Assessment Process

Some of our more basic courses are assessed by continual observation; errors are corrected as the course progresses, and opportunities are created to ensure candidates understand concepts.

Some longer and more advanced courses require more rigorous assessment criteria to ensure the credibility and validity of the qualification.

We appreciate that assessment can be daunting and, often, unrealistic. Therefore, we use a range of techniques including; continual observation, skills stations, scenario-driven exercises, and written tests to ensure that candidates are afforded the best possible opportunities to demonstrate their abilities in realistic situations whilst maintaining integrity.

If you fail, we fail, so that won’t be happening. We will continue to train you for free until you meet our required standards.

We subscribe to the Skills For Health educational standard ‘Assessment Principles For First Aid Qualifications’


We love to receive your feedback. It's great to hear how everyone enjoys our courses, and constructive feedback over the years has helped us to evolve our training and create the unique learning experience we deliver today.

If you have any feedback, please feel free to get in touch.


We hold £5,000,000 public indemnity and medical malpractice insurance.  Despite best efforts, accidents can happen and things can go wrong.  We have stringent safety processes in place but in the unlikely event of an incident, rest assured we are protected, which means you are protected.

Our Clients

We are working hard to build a reputation for quality and credibility on a client by client basis. Please take a look at our Trust Pilot feedback to see what other candidates have said about our training.


External Accreditation is the most apparent form of Quality Assurance but is also the least reliable. At best, it provides an objective mechanism for the assurance and benchmarking of quality and standards. At worst, it is simply an annual membership fee with a logo at the bottom of a certificate.

Since the 2013 changes to the First Aid at Work accreditation process, we are allowed with the official procedures in place, to accredit our First Aid at Work, Emergency First Aid at Work and bespoke First Aid entirely independently. We do this not because it is easier, as in many ways it's much harder for us, but because it makes us 100% accountable. This gives us the flexibility to tailor courses to our client's needs and advance with changes in best practice ahead of the traditional awarding organisations.

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